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Frequently Asked Questions
Representative Questions Customer Questions
- What happens when I fill in the application form?
- Are my personal details and my email address safe?
- Am I obligated to buy products each month?
- How much discount do I get when ordering?
- What is AutoShip?
- Do I have to sign on for AutoShip?
- I don't want to give out my email address because of spamming?
- Where are the products made?
- Why are your products any better than another company selling organic and natural products?
- Are the products delivered from Australia?
- How long does delivery take?
- Am I responsible for VAT or my country's taxes when buying products?
- Do I have to pay the Australian GST of 10% (Goods and Services Tax)
- Can I order through my website even though my country isn't listed on the homepage?
- How do I get help if I need it?
- Do your products help people with skin conditions like eczema?
- Why should I change to your products - the products I use now are sold to me as being safe and contain natural ingredients?
- I have been getting headaches from using a chemical based hair gel - do you have a natural product free of chemicals that will do the same job without causing headaches?
- Why do you say your products are Certified Organic? - I thought organic products were all the same.
What happens when I fill in the application form?
When the form is submitted you will be automatically taken to a confirmation page where you can check that the details you submitted are correct.
This confirmation page will also have all the exact instructions you need to buy the products online at up to 20% - so make sure you print the page out for future reference. At the same time you will have an automatic email sent to you which allows you to save the instructions in your email inbox.
You can either buy products direct from the company as a "Direct Preferred Customer" as a 'Health Professional" if you qualify or as a 'Representative"
Are my personal details and my email address safe?
Am I obligated to buy products each month?
NO! It is entirely up to you whether you order products each month or every second or third month. If you want to order each month as a customer, then you can obtain a 20% discount by subscribing to the AutoShip option.
How much discount do I get when ordering?
Customers access 10% discount when ordering over $100 worth and qualify for FREE shipping to all countries for all orders over $100.
Customers who opt for a regular Autoship Order enjoy increased discounts of 20% off retail price and qualify for FREE shipping to all countries on all orders they place. More details
What is AutoShip?
Most people find it very convenient to automatically have their consumable products sent direct to them by the company each month. Once you are confident about the quality and the naturalness of our products we invite you to place an automatic order which will entitle you to another 10% discount. The minimum order on Autoship to qualify for the extra discount is just 50PV per month.
PV is loosely based on the US Dollar and is a way for the company to use a standard measurement across all currencies.
I don't want to give out my email address because of spamming?
Your email address is completely safe with us and will never be sold or passed onto anyone outside of our organisation. More Details If you are still unsure about using your email address please call us on the telephone instead.
Where are the products made?
Australia. All the products are made with Certified Organic ingredients from crops grown on certified organic farms within Australia and some specially selected USDA Certified Organic suppliers from overseas.
Why are your products any better than another company selling organic and natural products?
The words Certified Organic backed up by the logos say it all. Our products are certified safe and completely free of all chemicals from the growing of the crops on Certified Organic farms to the production and the manufacturing facilities and the packaging used which have to meet the highest possible Organic Certification. We have the only skin care and cosmetic product range in the world legally allowed to use the USDA Organic logo on skin care products products and in our advertising. If other products aren't using this prestigious logo then they probably contain synthetic chemicals still - despite the claims! By the way there is a $10,000 fine for illegal use of the USDA Organic logo - this is why you don't see it on other skin care products!
Note we obtained the USDA Organic certification by making our products to food grade standards. See the certificates!
Are the products delivered from Australia?
Yes. All shipments are sent directly from the manufacturer to the customer. There is no middleman! This is why we can give decent online discounts of up to 20% off retail. This will save you a considerable amount of money compared to buying through a retailer. Our products are already very reasonably priced so the extra discount available makes them very attractive to the average aware consumer looking for pure products.
As the Business Volume increases in various countries, the company will open warehouse facilities once the total volume exceeds 100,000PV for the country. Shipping of individual customer orders will then be handled on a local basis as is now happening in the USA and later in the UK.
Shipping will remain FREE on all Customer orders over $100 no matter what country the customer lives in.
How long does delivery take?
Delivery is speedy. In Australia generally within 48 hours of your order being placed. USA is 3 to 5 working days as is NZ and Canada. The UK and Europe allow 5 to 7 working days for delivery. Asia can vary but generally 4 to 7 working days is the norm.
Am I responsible for VAT or my country's taxes when buying products?
Yes! We cannot guarantee anything in this respect. Some countries allow smaller orders through and they don't attract any taxes - others don't. Be prepared to pay the taxes applicable in your country on imported products of this nature.
Do I have to pay the Australian GST of 10% (Goods and Services Tax)
NO - GST is not added to the invoice if you are live outside of Australia. You are responsible for any taxes applicable in your country.
YES - If you live in Australia - We all pay GST in Australia
Can I order direct from the company even though my country isn't listed on the homepage?
Yes - It is a simple matter of clicking on the "other countries" flag which is easily seen on the website and following the instructions we give you when you submit your application to us. Apply now
How do I get help if I need it?
Help is available from your sponsor. That is the person who has referred you to the company. Please ensure you always contact them first for a speedy response to your questions. You sponsor will be able to be contacted via the contact us form on this website or by taking a note of their email address and/or phone number.
Help from the company is available by using the appropriate form or email address on their site.
It is quicker to ask your sponsor first.
Do your products help people with skin conditions like eczema?
We are not allowed to make medical claims. Claiming that our synthetic chemical free products would help someone with medical conditions like eczema or psoriasis would be breaking the law. However, hundreds if not thousands of people report vastly improved general health and and greatly improved skin once they use products which aren't contaminated with toxic chemicals. One of the major components of our skin conditioners is the very well known herb Aloe Vera along with a number of many other extremely beneficial natural organic ingredients. Due to the fact they are completely free of all chemicals these natural ingredients can do nothing but good for people with skin complaints. Product Ingredients
Why should I change to your products - the products I use now are sold to me as being safe and contain natural ingredients?
Ah yes but are the skin care products 100% FREE of all synthetic chemicals?. Our products are currently THE ONLY skin care and cosmetic product range in the world legally allowed to use the USDA Organic logo - the IFOAM logo - the Biological Farmers of Australia BFA logo and the JAS logo which is the Japanese organic certifying body.
The products easily surpass the compromised UK Soil Association requirements which allow various very questionable ingredients in organic skin "care" and cosmetics.
See what "safe" and "natural" really mean when the marketing hype is explained.
I have been getting headaches from using a chemical based hair gel
Have a careful look at the long list of synthetic chemicals on the hair gel product you are using. If you can't pronounce the names then what are you putting them on your head for? You may as well be soaking your head in bucket full of toxic chemicals all day, everyday if you are applying these synthetic chemicals to your hair and scalp on a regular basis.
Did you know scientists have found an effective new way of delivering a vaccine by including it in a shampoo base. The vaccine is carried directly into the bloodstream through the scalp. Invariably anyone who stops using toxic synthetic chemicals on their head and changes to a natural Certified Organic product will find their body recovers reasonably quickly once the exposure stops. YES we have a completely natural CERTIFIED ORGANIC hair gel.
Why do you say your products are Certified Organic? - I thought organic products were all the same.
Far from it! Anyone can say their particular brand of products is organic if they have some sort of natural substance somewhere in the list. "Natural" - "safe" and "organic" are words used to describe some of the worst synthetic chemical concoctions you could ever come across. This is gross misrepresentation of the facts and gratuitous use of the English language. Certified Organic products must pass stringent criteria laid down by government departments and various certifying bodies throughout the world. The CERTIFIED ORGANIC label is your guarantee the product is completely free of all synthetic chemicals.
Look for the logos to be 100% certain the products you buy are absolutely pure and free of toxic chemicals.
- Do you use any artificial preservatives?
- Do you use natural preservatives?
- I notice another company doesn't use grapefruit seed extract because they claim it is contaminated with chemicals. Is grape fruit seed extract safe?
- How long is the shelf life of your Certified Organic skin care products?
- I noticed another "natural" and "organic" manufacturer was claiming their products were better yet - they didn't display any logos like you do?
- Are your personal care products USDA Certified Organic?
- Are your cosmetic products USDA Certified Organic?
- Are your body care products Certified Organic
Do you use any artificial preservatives?
NO. All the Certified Organic skin care and cosmetics are completely FREE of ALL nasty synthetic chemicals and also all the so-called "safe" synthetic chemicals. We don't believe the human body should be exposed to any synthetic chemicals on a regular basis - even the "safe" ones. No-one knows what effects chemicals will have on anyone's health over the period of a lifetime.
Even common chemicals like Petroleum Jelly or Vaseline™ as it is commonly known, is banned by responsible Health Departments due to the now known dangers it poses to health. Surprised? Then read this report.
Do you use natural preservatives?
YES. In a few cases we use naturally occurring essential oils which have excellent properties which help keep the product fresh for longer periods.
I notice another company doesn't use grapefruit seed extract because they claim it is contaminated with chemicals. Is grape fruit seed extract safe?
YES. Grapefruit seed extract is absolutely safe provided it is from Certified Organic sources! Often you will find other companies try to denigrate Organic Natural Enterprise due to the market position they hold and may pick on a particular aspect of the company's products which they perceive to be inferior in some way. ALL grapefruit seed extract used in My Essence products is from BFA and USDA Certified Organic growers which means the essential oil is 100% free of ALL chemical contaminants found in other company products which use extracts from non Certified Organic sources.
How long is the shelf life?
Unopened the products have an excellent shelf life of two or more years due to the cold pressed and absolutely pure nature of the essential oils used. In rare cases where extra keeping qualities are needed, certified organic natural preservatives like grape fruit seed extract and tea tree oil may be used in minimal quantities.
Once opened the products are best kept out of direct sunlight and heat and will easily last six months or more. Any product you wish to keep longer than the above times should be kept in a cool place below 15 degrees Celsius.
I noticed another "natural" and "organic" website is claiming their products are better yet - they didn't display any logos like you do?
Quite frankly there is a lot of professional jealousy regarding the fact Organic Natural Enterprise has THE ONLY skin care and cosmetic line to be accredited under the USDA Organic regulations for food. As this is THE ONLY company and we have the only products which actually meet this stringent food quality standard laid down by the USDA, many of our competitors try to make it sound insignificant.
Let me assure you - if another company doesn't display the Internationally recognised logos from USDA, BFA, ACO, JAS and are affiliated with IFOAM then they have no legal right to do so. You see there is a $10,000 fine if they display the logos illegally. That's why you don't see the logos on their websites. It may become a bit expensive for them! You can see our USDA Organic certification for yourself so you know we are telling the truth. Click Here
Are your personal care products Certified Organic by USDA?
YES and YES again! View the certificates - Click Here
Are your cosmetic products Certified Organic by USDA? Are your body care products Certified Organic
We use foaming agents in the shampoo which do not come from Certified Organic sources so we DO NOT claim all our body care products are Certified Organic. Some are! Where possible we source ALL ingredients from Certified Organic growers. However, due to a shortage of recognised certified organic suppliers, products like shampoo can not be classified as Certified Organic under the terms of the USDA classification.
You will find all other manufacturers of "organic" products will also have the same problem of sourcing the material needed for certain body care products.
We only use what we believe to to be the very best and natural materials available if they aren't from a Certified Organic grower.
- What is Business Protection or BP?
- What is Auto Ship?
- What are the discount structures for Associates?
- Is this pyramid selling?
- Can I retail the products?
- Can I display and sell the products in a retail environment?
- What are the discounts for retailers in Australia?
- Why do I have to pay to become an Representative?
- What do you mean by a Health Professional?
- Does a Health Professional have to pay to join?
- How do I make money from the business opportunity?
- How much does it cost to register?
- What's the advantage of registering as a Networker?
- Can I sponsor into other countries?
- Is it a seamless Compensation Plan?
- How are bonuses paid?
- What are the Policies and Procedures of the company?
What is Business Protection or BP
If a Representative agrees to Business Protection (BP), they will receive an immediate 20% off the Retail Price of all products. By signing for Business Protection, a Representative is committing to receiving an order of at least 50 points on the 25th of every month if their monthly orders to that date do not exceed 50 Points.
50 Points is approximately $80 Australian dollars.
Note: you will not be sent this order if you place an order of 50PV or over before the 25th of each month. This is only a protection order in the event that you don't place an order before the 25th of the month.
What is Auto Ship
If a Representative signs up for a 50 point Autoship, they receive an immediate 20% off the Retail Price of all products. By signing for Autoship, the Member is committing to a regular monthly order. The monthly order will be sent out on the 5th, 10th, 15th or the 20th of each calendar month, depending on the date of their joining and regardless of the ordering activity of the member.
Note: You will be sent this order on the date you nominate regardless of your ordering activity for the month.
What are the discount structures for Associates?
With BP or Autoship
BP or Autoship 50 to 100pv - Retail less 20% (FREE Shipping)
$900 - $6,000 - Retail less 40% (FREE Shipping)
Over $6,000 - Retail less 50% (FREE Shipping)
Is this pyramid selling?
No - We don't sell pyramids! Seriously, pyramid selling is illegal and has been so for the last 25 years in all developed countries. These are real products sold at comparable rates to other co called 'natural" products found in health shops and retail outlets. We even allow retailers to display and sell through their own retail outlets. The money the company saves by networking the business is paid to the people who qualify under the Compensation Plan guidelines.
Can I retail the products?
Yes. The company started operations by marketing to conventional retailers. Retailers are entitled to discounts of up 50% and 30 day accounts in Australia. Other countries - We welcome enquiries from other countries and will explain what the procedure is in your country.
Please contact us using this form. Click Here
Can I display and sell the products in a retail environment?
Yes. There are no restrictions on retailers selling the Certified Organic products in their own shops. You must register as an Representative of the company to order products at the 50% discount rate.
Contact us for advice before proceeding further.
What are the discounts for retailers in Australia?
Pays no Administration Fee.
Buys products directly from Company at up to 50% discount (100% mark-Up).
- Under $60 (W’sale) -Retail less 40% + $4.95 S&H
$60 - $3,000 (W’sale) - Retail less 40% (FREE Shipping)
Over $3,000 (W’sale) - Retail less 50% (FREE Shipping)
Why do I have to pay to become a Representative?
When you register as a Representative, you are supplied with a replicated e-commerce website which allows customers to buy product online from any country in the world. The website also allows Networkers to recruit other Representatives from any country and will track all activity and records of customer ordering and the growth of your International business.
All this information is at your fingertips in the members area of the replicated site. Buying or developing software capable of tracking Customers and Distributors alike, converting currencies from many different countries whilst at the same time calculating discounts and allocating bonuses and credits is a major set up cost approaching several hundred thousand dollars. Effectively, as an Associate, you get this e-commerce and tracking software for a rental of just US$37.00 per year.
Try comparing what you would need to pay for your own e-commerce website capable of converting currencies, calculating discounts and tracking customers and delivering the products if you tried to set up your own International e-commerce facility. The development costs would run into tens of thousands of dollars just for the e-commerce part without the business tracking and genealogy required for an International networking operation.
What do you mean by a Health Professional?
A Health Professional is any person who has qualified by doing a course or degree in any form of alternative or natural or orthodox medicine or health. As long as you have accreditation and you list the letters in the application form then you are entitled to HP discounts.
Does a Health Professional have to pay to join?
No. If you want to buy products at HP discounts and supply to your clients there's no fee to "join" the organisation. However, if you want to refer your clients to the company so they can order direct and you gain 30% bonus credits on their retail orders, you must register as a Representative.
The other benefit of upgrading to Representative is the better buying rate you will enjoy on orders over 100PV but under $900 see above
Also as a Representative, if you refer three others who commit to a regular monthly order, you will have bonuses credited to your account which will easily cover the cost of a standard BP (Business Protection) or AutoShip order each month. Approximately US$70 per month (at the time of writing) will be credited to your account for referring just three others who become Reps in their own right!
How do I make money from the business opportunity?
Simply refer others to the Business Opportunity and the products regularly. Find three Reps and you will get your own regular products for FREE and also FREE delivery. It is really simple to teach this to all in your team and you will soon build up to a sizable residual income.
We are paid a percentage of the Business Volume on every order which is placed by someone who is personally sponsored or is in the Marketing Organization. This can accrue to a very substantial income over time. Contact us for a copy of the Compensation Plan or read more about the business here.
How much does it cost to register?
AUD $50 - US$37
What's the advantage of registering as a Networker?
The advantages are considerable. You are not only eligible to buy products at up to 50.% discount, but you can also build a seamless Network Marketing organization throughout the world in this massively expanding organic market.
As the company continues to grow you will be able to establish International downlines into brand new markets without even leaving your home country. As you marketing organisation grows you are automatically paid bonuses on a daily basis into your account which is accessed through your own replicated website.
Residual income is a way of earning money you do not need to trade time or exchange labour for. This is perhaps one of the finest opportunities in the world to earn residual income from an ethical business and industry.
Can I sponsor into other countries?
YES The company has a seamless sponsoring policy which allows Reps to introduce Customers and other Reps worldwide.
Is it a seamless Compensation Plan?
Yes! The opportunity is completely seamless and you are paid on downline no matter what country the business branches into in the future. You only need to buy one qualifying order in the country you live in to be paid on overseas volume created in your Marketing Group.
How are bonuses paid?
Fast Start bonuses are paid daily into an account accessed directly through your replicated website. Retirement and Leadership bonuses are paid monthly. The bonuses accrued in your account are in US dollars and can be withdrawn at any time simply by filling a form in the members area of the website.
Retirement bonuses and Leadership Bonuses are paid monthly into your account in the "back office" of your site. You may choose to leave them there until they build up or withdraw them monthly.
What are the company Policies and Procedures
INDEPENDENT REPRESENTATIVE or AFFILIATE AGREEMENT
TERMS AND CONDITIONS
The Terms & Conditions hereunder, together with the Policies & Procedures and the Compensation Plan, form the agreement (the Agreement) between the Independent Representative or Independent Affiliate (Member) and Organic & Natural Enterprise Group Pty. Ltd. (ONE Group or the Company). A Member may cancel the Agreement within 15 days of joining for a full refund. After the 15-day period has lapsed any sales aids or product (not including Shipping & Handling) will be repurchased by the Company at 80% of the Members cost after a Return Authorisation Number (RAN) has been obtained from the Company. The cost of returning any items to the Company shall be borne by the Member.
Upon acceptance by the Company of the Member Application and Agreement at its Corporate Offices, the applicant is appointed a Member of the Company. The Member confirms, understands and agrees that:
1.The Member is of legal age to enter into a contract in the country in which they reside.
2.The Member shall have the right to sell the products offered by ONE Group in accordance with the Companys Compensation Plan.
3.The Member agrees to abide by any modifications to the Policies & Procedures or the Compensation Plan reasonably implemented by the Company and provided to the Member.
4.The terms of this Agreement shall be one (1) year from the date of acceptance by the Company, unless earlier terminated by the Company or the Member. Provided the Member does not breach any of the Terms & Conditions of this Agreement, this Agreement will be renewed for successive terms of one year.
5.The Member confirms and acknowledges that the Member is an independent contractor who establishes and services retail customers for the Companys products. The position of Member does not constitute an agency or a franchisee/franchisor relationship with the Company. This Agreement is not intended and shall not be construed to create a relationship of employer/employee, agency, partnership or joint venture between and Member and the Company.
As an independent contractor, the Member shall:
a)Abide by any and all Federal, State and local laws, rules and regulations pertaining to this Agreement and the acquisition, receipt, storing, selling, distribution or advertising of the Companys products.
b)At the Members own expense, make, execute or file such reports and obtain such licenses as are required by law or public authority with respect to this agreement and the receipt, storing, selling, distribution or advertising of the Companys products.
c)Be solely responsible for the declaration and payment of all local, State and Federal taxes that may be payable because of the Members activities or income in connection with this Agreement.
d)Not make any statements or representations regarding the Companys products or Compensation Plan other than those contained in sales aids provided by the Company.
6.Failure to comply with any provision of the Agreement may result in the suspension or cancellation of the Membership.
7.A Member shall be entitled to cancel their Membership at any time and for any reason upon sending written notice to the Company. Upon notification of cancellation, the Company will re-purchase any inventory in accordance with this Agreement.
8.In the event that a dispute arises between the Company and a Member or among Members as to their respective rights, duties and obligations under this Agreement, such disputes shall be exclusively resolved pursuant to the appeal procedure in the Policies & Procedures. Any further dispute shall be submitted to binding arbitration. Such arbitration to be held in Queensland, Australia. The laws of Queensland, Australia, apply. The decision of the arbitrator shall be final and shall be entitled to enforcement in any court of competent jurisdiction.
9.It is expressly agreed by the Member that there are or were no verbal or other written representations, understandings, stipulations, agreements or promises relating to the subject matter of the Agreement not incorporated in writing in this Agreement and that this Agreement constitutes the entire agreement between the parties.
10.The Member agrees not to utilise the Companys logos, tradenames or trademarks or those of its products in any way other than those approved by the Company. The Member agrees to utilise only those items of literature and sales aids provided by the Company.
11.The Member understands that the Membership position can be inherited or bequeathed, but cannot be transferred or assigned during the lifetime of the Member without the written consent of the Company, which consent shall not be unreasonably withheld.
12.The Member understands the Company does not discriminate in its acceptance or rejection of applicants because of race, creed, gender, colour or national origin.
13.The Member acknowledges and understands that this Agreement shall not be binding on either party until the Company has accepted it at its Corporate Office.
14.If any provision of the Agreement is found to be invalid all other provisions and clauses shall remain in full force and effect.
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